Operations Support System (OSS)

The Challenge

To compete successfully in an industry that is experiencing unprecedented growth and competition, today’s telecommunications service providers need to take full advantage of well-automated business processes that can help them deliver ever-improving service levels, while lowering costs.

These organization need the ability to introduce new services quickly, while supporting the distribution of services across new technology areas such as IP Telephony, IPTV and wireless. These requirements can be met with an Operations Support System (OSS) that provides flow-through service provisioning and enables a customer self-provisioning model that reduces operational costs.

The Solution

Datex' Service Provider Edition OSS ('SPE') gives telecommunications service providers just such capabilities. Combining four key components – order management, inventory management, service activation and workflow – SPE is a carrier-class solution that provides end-to-end process automation for the provisioning of communications services based on the process framework outlined in the enhanced Telecommunications Operations Map (eTOM).

SPE is designed to support traditional networks as well as next-generation networks implemented by wireline, wireless, facilities-based, and non-facilities-based service providers.

SPE further promotes customer service and even greater levels of cost effectiveness by enabling service providers to empower their customers with a 24x7 self-service provisioning system that goes beyond simple order entry and allows them to:
  • Explore an online product catalog
  • Select products
  • Order and configure services
  • View the status of their orders at any time
  • Confirm service and product availability
SPE makes it easy for telecommunications services providers to achieve the goal of timely and correct provisioning of what the customer ordered.


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